We are halfway through 2020 and it has been a year for the books. COVID-19 has changed many things but mostly, it has highlighted the need for affordable, reliable healthcare and healthcare technology. How has our agency changed to accommodate these unpredictable times?
IDENTIFYING THE PROBLEM
Even before COVID-19 hit, the Red Mountain Benefits Group team had been studying and learning about new forms of technology to better assist our clients. Many of the clients we serve are scattered throughout the United States and between different time zones, schedules, and needs, it can be cumbersome to talk to and advise each and every employee. Benefit management technologies have vastly changed the insurance environment. Normally, employees would be told to come to the conference room or break room on a certain work day to enroll in their benefits. They may not get all the privacy they need or the one-on-one time they need. Employees may also not have the time in their busy days to come and talk to a consultant. Our team understood these obstacles to benefits and wanted a solution.
FINDING THE SOLUTION
With benefit management platforms, instead of having to be face-to-face with an consultant...